Avon Lodge Veterinary Group

- Kind, friendly and efficient service is a recurring theme, with multiple reviewers describing the team as lovely, welcoming and helpful. - Prompt action stands out in several comments, especially when owners call in worried about their pet. - Some owners praise the practice’s decision-making, saying treatment felt focused on what was best for the animal rather than on unnecessary extras.

Avon Lodge Veterinary Group in Salisbury is part of IVC Evidensia. Recent feedback continues to highlight a kind, efficient team, prompt access when owners raise concerns, and calm handling of large dogs. Owners also describe thoughtful decision-making in difficult cases, including discussing treatment options rather than moving straight to euthanasia.

Services

•Prompt appointments and rapid assessment when owners call with urgent concerns; recent reviews describe pets being seen and treated straight away.
•Support with senior or more complex cases, including discussing treatment options in situations where euthanasia had been expected.
•Gentle, confident handling for large-breed and nervous dogs during visits, with one owner specifically praising how staff reassured and interacted with their mastiff.
•Routine in-clinic care is described positively by newer clients, who mention welcoming receptionists, nurses and vets across multiple visits.

Pricing

No published pricing information is currently available for this clinic, and recent comments on cost are mixed, with one owner describing the practice as expensive while another felt it did not push unnecessary extras.

People

•Kate (receptionist): Praised for prompt action when an owner called with concerns, helping their dog be seen quickly.
•Kirsty (receptionist): Also thanked alongside Kate for fast, effective handling of an urgent situation.
•Receptionists, nurses and vets (team): Described as welcoming, kind, happy and informative, with one owner especially appreciating the team’s confident and gentle approach to a large mastiff.

Reviews

Google rating: 4.6/5 from 211 reviews. Recent feedback is mostly very positive, with one notably critical review alongside several warm recommendations.

•Kind, friendly and efficient service is a recurring theme, with multiple reviewers describing the team as lovely, welcoming and helpful.
•Prompt action stands out in several comments, especially when owners call in worried about their pet.
•Some owners praise the practice’s decision-making, saying treatment felt focused on what was best for the animal rather than on unnecessary extras.
•One recent reviewer was unhappy about pricing and the initial treatment plan, suggesting experiences around cost and communication are not viewed uniformly.

Reviews for Avon Lodge Veterinary Group

Note: Showing the 8 most recent Google reviews out of 211 we track in total. Recent reviews may not be representative of overall sentiment.

jess howkins

3 months ago

Lovely staff and great practice.

Mr Charles

4 months ago

Not happy to find out they charged me over the top to find out they supplied me standard paracetamol lied to me said my dog needed these pills to come back tge next day to get a different diagnosic i quickly realised they pry on your grief over your pet your pay its your pet but my advice question everything these are a con i went to a vet im wilton who quickly booked a mri for my dog his consulation was £29 these were expspensive im fuming to see how they rip customers off when there panicking over there pet

Hilary leathes

Avon Lodge vets are brilliant. Always so kind, friendly and efficient

Gary Fakes

6 months ago

I couldn’t fault the service at all. The prompt action of the receptionist, Kate and Kirsty, meant my little Molly was taken care of straight away. From the moment I called the vet to explain my concerns, right through to Molly being treated, the care was outstanding. Thank you so much.

Christopher Jones

7 months ago

A really skilful practice who offer you what is best for your dog without trying to persuade you to buy expensive extras. I took my dog recently, mentally prepared for him to be put to sleep, they thought they could save him and he is now bouncing around aged 14! And a year later he is still with us aged 15

Emma

Cheryl

8 months ago

Fairly new client but both visits have been very positive. The receptionists, nurses and vets have all been so welcoming, happy, kind and informative. I was nervous having a large mastiff of what he'd be approached like but they have all been so lovely, hugging him, petting him etc. The availability has been very prompt and the clinic is clean and tidy.